Contact Our Support Team
We provide comprehensive customer support across multiple channels to address your enquiries regarding account management, responsible gambling resources, technical issues, and regulatory compliance matters. Our dedicated team operates under UK Gambling Commission guidelines and is committed to resolving your concerns promptly and professionally.
Available Communication Channels
You can reach our support team through several convenient methods tailored to your preference and urgency level.
- Live online chat – available during extended hours for immediate assistance
- Email support – [email protected] for detailed enquiries
- Telephone assistance – +44 (0)20 XXXX XXXX for urgent matters
Support Departments and Response Times
Our team handles various categories of requests with specific expertise and processing timelines to ensure efficient resolution.
- Account and verification queries – typically resolved within 24 hours
- Payment and withdrawal issues – priority handling within 12 hours
- Technical troubleshooting – immediate assistance via live chat
- Responsible gambling and self-exclusion requests – completed within 24 hours as per UK regulations
- Complaints and disputes – investigated within 8 weeks per UKGC standards
Last updated: January 16, 2026